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We value your opinion! Please provide feedback regarding the interaction you had with the Office of Institutional Research & Effectiveness.

What did the Office of Institutional Research & Effectiveness assist you with most recently?

How did you interact with employee(s) of the Office of Institutional Research & Effectiveness? Choose all that apply.

In-person
Email
Telephone

Based on your experience, please indicate your level of agreement with the statements below about the customer service provided by the employee(s) of the Office of Institutional Research & Effectiveness.

Based on your experience, please indicate your level of agreement with the statements below about the customer service provided by the employee(s) of the **Office of Institutional Research & Effectiveness**.
	Disagree	Somewhat Disagree	Neither Disagree nor Agree	Somewhat Agree	Agree
Employees interact in a courteous and professional manner.	Employees interact in a courteous and professional manner. Disagree	Employees interact in a courteous and professional manner. Somewhat Disagree	Employees interact in a courteous and professional manner. Neither Disagree nor Agree	Employees interact in a courteous and professional manner. Somewhat Agree	Employees interact in a courteous and professional manner. Agree
Employees are helpful with suggestions, directions, or solutions.	Employees are helpful with suggestions, directions, or solutions. Disagree	Employees are helpful with suggestions, directions, or solutions. Somewhat Disagree	Employees are helpful with suggestions, directions, or solutions. Neither Disagree nor Agree	Employees are helpful with suggestions, directions, or solutions. Somewhat Agree	Employees are helpful with suggestions, directions, or solutions. Agree
Employees provide prompt responses to inquiries.	Employees provide prompt responses to inquiries. Disagree	Employees provide prompt responses to inquiries. Somewhat Disagree	Employees provide prompt responses to inquiries. Neither Disagree nor Agree	Employees provide prompt responses to inquiries. Somewhat Agree	Employees provide prompt responses to inquiries. Agree
Overall, employees provide high-quality service.	Overall, employees provide high-quality service. Disagree	Overall, employees provide high-quality service. Somewhat Disagree	Overall, employees provide high-quality service. Neither Disagree nor Agree	Overall, employees provide high-quality service. Somewhat Agree	Overall, employees provide high-quality service. Agree

Please provide comments about any additional information you think would be useful for us to know concerning the Office of Institutional Research & Effectiveness' overall customer service.